Terms and Conditions
Trip Requests
We are a full service travel agency with a vast range of knowledge and expertise. We
have preferred partnerships all around the world that enable us to prepare unique and
memorable vacations and incentive trips to just about any destination. Trip requests can be
as detailed or minimal as you would like. We generally turn over an initial proposal within
24 hours for hotel requests and within a week for custom, multi destination programs. We
generally do not accept air only requests, unless they are for roundtrip, business class or
higher fares.
Requests for minor revisions to your program are encouraged and welcomed. We will
make every effort to make the necessary revisions to your program for as long as needed.
We will accept 1 major revision request per program. A major revision is a complete
change in destination, itinerary, or significant date change after trip planning has begun.
Additional revisions may be subject to special handling fees.
We are happy to assist with villa, home, and boat rentals through one of our preferred
partners. However, we do not work with Airbnb, VRBO, and other ‘people to people’ home
rental sites.
Planning Fees
Planning Fees
Your Travel Advisor reserves the right to charge a planning fee at his or her discretion. This planning fee will be communicated and agreed upon prior to the start of trip planning. The amount of the planning fee is based on the complexity of the travel, including but not limited to destination, length of stay, dates of travel, level of daily travel planning, and whether or not your Travel Advisor receives compensation from our suppliers.
If you would like your Travel Advisor to build a custom, multi-day itinerary or you would like your Travel Advisors to research various hotel options, you will be subject to a planning fee, which must be agreed upon before our travel planning commences. This planning fee will be agreed to verbally and in writing. You, the client, agree to fill out a secure credit card form with the amount listed. On this same form, you (the client) will be asked to initial the amount, thereby giving Coastline Travel Advisors permission to charge your credit card the “non-refundable” planning fee. Once Coastline Travel Advisors charges your card for the planning fee, you will then receive an invoice with this amount listed and the verbiage that this fee is non-refundable.
At any time during the planning process, the client decides to cancel or postpone the trip, this fee remains non-refundable. At no time will this planning fee be eligible for a refund.
Special Handling Fees
Bookings requested within 30 days of departure may incur special handling fees up to $500 per person. Complex trips or multiple trip requests may incur special handling fees up to $500 per person.
Special Handling Fees:
Bookings requested within 30 days of departure may incur special handling fees up to $500 per person.
Deposit & Final Payment
Quote/option pricing is not guaranteed until Zenzi Luxury Travel receives payment or credit card guarantee.
Certain products may have additional deposit requirements. Deposits may be
refundable, partially refundable, or non-refundable, your Travel Advisor will notify you of
the policy at the time of the quotation or on your balance due invoice. The deposit is
applied to your final payment, which is due at least 90 days prior to departure. If we do not
receive final payment by the specified date, we reserve the right to cancel the
reservation. In the case of billing errors, we reserve the right to re-invoice with
correct pricing. Third party charge cards are not accepted without written
authorization.
Cancellations & Cancellation Fees
All cancellations must be advised in writing. At the time of booking your Travel Advisor will
advise you of the cancellation policy of your hotel and/or program. If a cancellation policy
has not been provided to you, you are to assume the booking is non-refundable.
Cancellation policies vary and are implemented by the supplier. Please verify with your
Travel Advisor if you have any questions on the cancellation policy. While you may feel
some circumstances warrant leniency on cancellation penalties, it is not for Zenzi Luxury Travel to make this decision. We always recommend travel insurance for this reason.
Zenzi Luxury Travel requires the following cancellation fees, unless otherwise noted:
• $25 per hotel cancellation
• $100 per person, cancellation fee for a custom trip that has been deposited but not
paid in full
• $200 per person, cancellation fee for a custom trip that has been paid in full
Passports & Visas
A valid passport is required of all program participants. Your passport must be valid at
least six months after your date of return to the U.S. The name on your reservation must
match the name on your passport. Non-U.S. citizens must consult with the appropriate
consulates to determine if any additional visas are needed. It is suggested that all
passengers, regardless of the passport they hold, check with the appropriate consulates of
the countries being visited to determine if any visas are needed. Securing any needed visas
is the responsibility of the passenger, although your Travel Advisor will assist when
possible. Currently the following popular countries to visit require visas for United States
citizens (please note, there are additional countries that require visas that are not included
in this list):
• India (e-visa)
• Australia (e-visa)
• New Zealand (e-visa)
• China
• Bhutan
• Russia
• Cuba
• Vietnam (visa upon arrival)
• Cambodia (visa upon arrival)
• Kenya (visa upon arrival)
• Maldives (visa upon arrival)
• Seychelles (visa upon arrival)
Program Prices
Program prices are per person, based on two persons sharing a room, unless
otherwise stated. All prices are based on rates (including foreign exchange
rates) known at the time of quotation. Guests are responsible for foreign
exchange increases or decreases up until final payment is made. We reserve the right to
recover from you any increase in airline-imposed fuel surcharges and taxes, charges or
levies imposed by any government or its agencies, up to and including the first day of
travel.
Itinerary Variations
If program improvements can be made or if unforeseen circumstances beyond our control
make changes necessary, we reserve the right to vary itineraries and to substitute similar
hotels.
Airfare
Airfare quoted by Zenzi Luxury Travel or one of our Air Affiliates is only confirmed at the time of payment and when an E-ticket number has been generated. If you do not have an e-ticket number on your reservation, your ticket is not confirmed. Once an air ticket has been issued and a confirmation has been generated, any airline imposed changes to seat
assignments, departure and arrival locations/times, etc are not a result of any actions by
Zenzi Travel. However, we will make every effort to remedy the situation if you are not
happy with the change. Zenzi Luxury Travel does not work for any airline nor is directly affiliated with any one airline. Therefore, Zenzi Luxury Travel cannot be held liable for any changes or complications caused by an airline. It is the passenger’s responsibility to confirm that all airline reservations are correct and include proper spelling of legal names at the time of confirmation.
We understand that air travel can be frustrating at times. A benefit to booking your air
travel through Zenzi Luxury Travel is that we are available to advocate on your behalf if you incur airline changes, cancellations and other disruptions. Please remember that we only offer flight bookings as an additional service that supports your travel program. We will do the best we can within our capacity to make things right for our valued clients.
Travel Insurance
Travel insurance is always recommended to protect you and your trip investment. There
are a variety of policies available, depending on your needs and trip costs. Your Travel
Advisor can advise on the basics of every policy as well as send you a policy quote. Keep in
mind there are numerous inclusions and omissions to travel insurance policies, it is the
traveler’s responsibility to ensure their needs are met. If you have specific questions
regarding your policy, please contact the insurance provider, your Travel Advisor can
provide you with their contact details.
Pre-existing condition clauses and supplier financial default clauses vary by policy and
typically require you to purchase your insurance soon after deposit. Please notify your
Travel Advisor as soon as possible if you have any pre-existing conditions (please note,
pregnancy also is considered a pre-existing condition.) Zenzi Luxury Travel is not liable in cases of supplier, financial default but we will rely on our professional knowledge to recommend companies who we believe to be financially stable. We cannot vouch for
suppliers outside of our preferred partner network when specifically requested
by the traveler.
Some insurance policies are eligible for “Cancel For Any Reason” insurance, which must be
purchased within 15 or 21 days of the base policy. Inquire with your Travel Advisor if you
are interested in this type of policy. Some insurance providers also offer medical only
policy options. Travel insurance policies are typically limited in emergency evacuation
coverage. Therefore, medical evacuation policies are also recommended.
Pandemics and Government Actions
In the extreme case of a pandemic or government action that cancels, delays, or interrupts
your travel, Zenzi Luxury Travel will act in compliance with all government regulations and will act according to supplier imposed policy. We are not liable for any losses incurred during
these situations, such as in the case of a refund not being issued by a supplier during
extraordinary, unforeseen circumstances. However, we will advocate for the traveler to the
best of our ability and within reason before required to charge a minimum of $100 service
fee to the traveler. Please note, traditional travel insurance policies do not cover pandemics
or government actions, you must purchase a “Cancel for Any Reason” add on to be covered
for these extreme events.
Documents
If documents are required, they will be mailed 21 days prior to departure. Documents will
not be released until full payment and all guest details have been received.
Responsibility
The suppliers providing transportation, sightseeing arrangements, tours, shore excursions,
and hotel/cruise accommodations are independent contractors and are not agents,
affiliates, representatives or employees of Zenzi Luxury Travel, or any of its subsidiaries, related companies, or parents. Zenzi Luxury Travel has no ownership interest in any Supplier. Any use of the Zenzi Luxury Travel name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision, or control by Zenzi Luxury Travel. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier. By utilizing the services of the Suppliers, you agree that neither Zenzi Luxury Travel nor any of the Zenzi Parties shall be liable for (1) any accident, loss, injury or damage to you or to those traveling with you in connection with any accommodations, transportation, or other services (2) loss or damage to property or injury to persons, caused by reason of any act or omission, intentional, negligent or otherwise by such third party Suppliers.
For any service issue disputes, please contact one of our offices by phone or in writing
within 30 days of your return. We will do everything in our power to resolve these issues.
California Seller of Travel: 2040360-10